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**General Terms and Conditions of Sale and Installation**
Aluminum Verandas
### General Terms and Conditions (Based on Industry Standards):
1. **Scope of Application**:
- These terms govern the sale, supply, and installation of aluminum verandas and related products offered by the company.
- They apply to all contracts between the company and the customer, unless explicitly modified in writing.
2. **Quotations and Orders**:
- Quotations provided are typically valid for a specific period (e.g., 30 days).
- Orders are confirmed upon receipt of a signed contract or deposit payment (often a percentage of the total cost, e.g., 30–50%).
- Custom veranda designs (as offered on their site) are subject to final measurements and site surveys.
3. **Pricing and Payment**:
- Prices include VAT at the prevailing UK rate unless otherwise stated.
- Payment terms may include an initial deposit, progress payments during installation, and a final balance upon completion.
- Late payments may incur interest or additional fees, as per UK consumer law.
4. **Delivery and Installation**:
- Delivery and installation timelines are approximate and subject to factors like weather, site readiness, or supply chain delays.
- The customer is responsible for ensuring the site is accessible and prepared (e.g., clear of obstructions, stable foundation).
- Installation is carried out by the company’s qualified installers, with compliance to UK building regulations where applicable.
5. **Product Specifications and Customization**:
- Verandas are manufactured to the specifications agreed upon during the order process.
- Customizations (e.g., colors, glass types, or additional features like sliding doors) are as per the customer’s selections, subject to feasibility.
- Minor variations in materials or finishes may occur due to manufacturing tolerances.
6. **Warranty and Guarantees**:
- Products typically come with a manufacturer’s warranty (e.g., 10 years for aluminum frames, 5 years for glazing, or similar).
- Installation may have a separate guarantee (e.g., 1–2 years for workmanship).
- Warranties may exclude damage from misuse, natural disasters, or unauthorized modifications.
7. **Cancellations and Refunds**:
- Customers may cancel orders within a cooling-off period (e.g., 14 days under UK Distance Selling Regulations), provided no custom manufacturing has begun.
- Deposits for custom orders are often non-refundable once production starts.
- Cancellations after production may incur costs for materials and labor already expended.
8. **Liability**:
- The company is not liable for delays or damages caused by factors beyond their control (e.g., force majeure, customer delays in site preparation).
- Liability for defective products or installation is limited to repair, replacement, or refund, as per UK consumer rights laws.
9. **Customer Responsibilities**:
- Customers must obtain necessary planning permissions or building regulation approvals if required.
- The customer is responsible for maintaining the veranda post-installation (e.g., cleaning, checking seals).
10. **Complaints and Dispute Resolution**:
- Complaints should be submitted in writing within a set period (e.g., 14 days of installation).
- Disputes may be resolved through mediation or arbitration, as per UK consumer law.
11. **Governing Law**:
- Contracts are governed by the laws of England and Wales, with disputes subject to the jurisdiction of UK courts.
### Recommendations:
- **Check the Website**: Visit **www.aluminum-verandas.co.uk** and look for a dedicated section on "Terms and Conditions," "Customer Agreement," or "Sales Policy." These are often linked in the footer or under customer service pages.
- **Contact the Company**: Email or call customer service (contact details should be on the website) to request a copy of the full terms.
- **Review Your Quote/Contract**: If you’ve received a quote or signed a contract, the terms are often included or referenced there.
- **Consumer Rights**: Familiarize yourself with the UK’s **Consumer Rights Act 2015** and **Consumer Contracts Regulations 2013**, which provide protections for purchases and installations like verandas.
We are proud Registered Dealer and installers
Of Deponti Products.
Aluminum Verandas
